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The Bespoke Journey

Stage 01

initial consultation

Your bespoke journey begins with a one-to-one consultation, either face-to-face, Zoom or via email. 

This get-to-know-you session is all about piecing together the vision for your bespoke jewellery creation. Don’t worry if you don’t know where to start.

Let’s explore the eras and styles that appeal to you, who or what has inspired your commission and what it represents to you. If you’ve brought pictures, a Pinterest board or other items to share, I’d love to see them. There’s nothing more inspiring than pouring over mood boards and hearing your ideas. 

If you’d like to remodel jewellery, whether that’s an heirloom, old gemstones or something vintage, please share their history if you feel comfortable. It’s your chance to share the memories and associations that make it special to you. 

From concepts and colours to gemstones and settings, this consultation will uncover what will make your design unique to you. 

Following the consultation, I’ll sketch some initial designs and send them to you in as little as a week, although the exact timings depend on each project. I’ll also source any gemstones or diamonds required at this stage.

Stage 02

second consultation

I will invite you for the second consultation to view and discuss initial hand sketches.  It’s an exciting moment when you’ll see your idea taking shape for the first time. The discussions allows you to see how I’m interpreting your vision and pin down any details still up for consideration.

Stage 03

cad images + resin sample

Once you’ve finalised your design and gemstones, I’ll create a realistic image of the bespoke piece using CAD design. For further reassurance, I can produce a resin model for you to sign off before beginning work on your final piece.

Stage 04

crafting your masterpiece

This is when your design come to life. With a combination of the latest technology, the oldest bench skills and the utmost attention to detail, my team of craftsmen and craftswomen will translate your design into a sparking reality in around 4-8 weeks.

Stage 05

the big day

Tada! At your earliest convenience, I’ll invite you to the workshop, organise delivery or arrange to come to you for the big reveal! I’ll present your bespoke masterpiece, boxed alongside the initial CAD drawings, ready for you or your loved one to cherish and enjoy. 

Stage 06

Aftercare

I know how special this jewellery piece will be to you or your loved one, so I am pleased to offer a complementary stone ‘check and polish’ one year after purchase. Additional checks will incur a small charge. I recommend you book these annually as your insurance may require it. 

Frequently Asked Questions

  • We specialise in combining modern jewellery techniques (CAD) with handmade, traditional fabrication to create bespoke jewellery. Our bespoke service includes:

    • Bespoke engagement and wedding ring design and manufacturing: we create one-of-a-kind jewellery that’s made especially for you.

    • Bespoke wedding accessories and gifts: from tiaras, necklaces, bracelets, anklets and broaches to cufflinks and hair slides.

    • Bespoke remodelling: we can transform existing, preloved stones or metals into something unique and sentimental that reflects your personal taste.

    • Diamond and Gemstone advice and selection.

    • Warm and friendly one-to-one appointment/s via Skype, Zoom, WhatsApp or face-to-face to ensure the process goes smoothly, from initial idea all the way through to the final product.

    We also have a selection of ‘ready-to-wear’ jewellery, including Gwynira and Oliver — our engagement and wedding ring collections — and Seren — our collection of baby gifts that mark important milestones.

    For trade clients, we also provide a ‘design only’ service if you’d like to take our designs elsewhere. Please email for more information.

  • We’re based in Harpenden and St Albans, Hertfordshire. We can offer remote appointments, or for a more personal face-to-face experience, Sarah can meet you at her office. Within reason, she’s also happy to travel to an address that’s convenient for you. We will always ensure we adhere to the most up-to-date government guidelines regarding social distancing.

  • We work with Platinum, Yellow Gold, White Gold, Rose Gold, Titanium and occasionally Silver. With the exception of Titanium, all the metals used in our workshop are recycled. We can also source Fair Trade metals and ethically-sourced stones on request.

  • Our prices vary depending on your choice of design and the metal and stones used. There are no limits. If you can dream it, we can conceive it.

    The majority of our bespoke pieces cost between £500 and £20,000, with the average cost of a bespoke engagement ring being around £2,000.

    We work to your budget to ensure we create a piece that fits your means and desires. We’re happy to make suggestions regarding metals/stones that best fit your budget.

  • Please use the contact page or button to send a message. Sarah will get back to you to set up an appointment at the earliest convenience. If you would prefer to call, please don’t hesitate. Sarah would love to hear from you on 07843559856.

  • This ‘get-to-know-you’ session is all about inspiration! You’re welcome to bring pictures, a Pinterest board or other items to share. Sarah revels in mood boards and hearing your ideas.

    If you’re remodelling or up-cycling an heirloom, old gemstones or vintage jewellery, Sarah would love to hear about their history. If you feel comfortable, now’s your time to reveal the stories and associations that make it sentimental to you — and any ideas you have about how you’d like to reflect these in the redesign.

    Don’t worry about coming empty-handed. You’ll be amazed by the ideas Sarah’s gentle curiosity, and creativity unleashes. Favourite colours, eras and styles that appeal to you are an excellent place to start.

  • From start to finish, the bespoke journey usually takes from four to six weeks. The timeframe depends on the complexity of your design and the availability of the materials. In a hurry? If you need something quickly, we can usually accommodate this at a small additional cost. Please call to discuss.

  • Fear not, you are in safe hands! We’ll work with you every step of the way to ensure we design and craft a piece that’s personal, unique, and beautiful in every way.

    However, if you’d rather play it safe without spoiling the surprise, why not go for a ‘proposal ring’? In this case, we source the gemstone/diamond you’d like to use in the final design and set it into a simple silver mount. Once you’ve popped the question and secured the all-important ‘yes’, your fiancé(e) can join in the design process.

  • We’re asked this question every day, so please don’t worry. We have lots of successful experience in ‘guestimating’ sizes. Photographs of your partner or a ring that they wear on any other finger can be useful. Should the ring need a little adjustment after the proposal, it can be resized.

  • Yes, for a small charge of £50 we can have your jewellery valued by AnchorCert who are also part of the Birmingham Assay Office.

We hope this answers any questions you may have, but if you’d like to speak to us directly please call 07843559856 and we’d be happy to help. We look forward to embarking on your bespoke journey with you.

Lovely words from our customers

After literally years of not being able to find exactly what I was looking for, Sarah created a beautiful bespoke ring for me sourcing an unusual chocolate diamond and creating a gorgeous unique design. She was thoughtful, diligent and just absolutely lovely in the process. Her technical knowledge is matched by her design flair - Sarah also advised on a repair of my much-loved wedding ring after two repairs by Hatton Garden jewellers had failed - now I can wear it again after years of it sitting in the box! I can't recommend Heulwen Lewis Bespoke more highly.

EL HINDAL

I asked Heulwen Lewis Bespoke to make a necklace for my mum’s 60th birthday that was like the one her mum used to wear every day. I wanted a jewellery piece in silver, with a diamond that represented 60. The communication, efficiency and genuine care for what was being made was second to none.
Sarah, you’ve really made something so special to both of us so I’m so grateful, and I’m so happy I chose you to come to.
I cannot recommend Heulwen Lewis Bespoke enough!

GEMMA HARPER

Sarah designed the most beautiful earrings using stones from a family heirloom. I really appreciated the time taken to get to know me and my style and the design ideas just blew me away! I absolutely love my asymmetric earrings, they are perfect and no one else has anything like them. Thank you!

KRISTINA NATHAN

Contact me

To begin your exciting journey, get in touch, I would love to hear from you!

At Heulwen Lewis Bespoke each complimentary consultation is by appointment only, I am happy to discuss your requirements face to face, by telephone, email or Skype.

Simply call 07843559856 or fill in the booking form and I will be in touch to arrange a time and place that suits you.